Common questions, plain answers.

Flat per-seat covers monitoring, patching, security tooling, and unlimited support. Hardware, software licenses, and project work are separate line items — quoted in writing and approved before any work begins. No bundling, no hidden markup.

No. Onboarding runs over a few weeks in the background. We document your environment, deploy our tools, and take over support while your current provider winds down. There's no service gap during the transition.

Yes. We work in Dentrix, Eaglesoft, Open Dental, Curve, Dexis, Carestream, Weave, and iTero every day. Not partner badges — daily working knowledge. We've supported these systems across dozens of Metro Detroit practices.

HIPAA isn't a one-time checklist — it's a maintained posture. We handle the technical safeguards (encryption, access records, a second login step, and audit-ready proof) and you handle the administrative side (training, policy, and agreements with non-IT vendors). We sign an agreement with you before touching patient data.

We pick up the phone when you call — no menus, no queue. Everyday issues are handled quickly, and anything affecting patient care jumps straight to the front of the line.

We say so on the discovery call. You get the written summary and the plan — no pitch, no follow-up drip. We'd rather hand off cleanly than keep a practice that doesn't trust us.

Yes, but it's straightforward. Month-to-month after the first year. Out clause for any reason with 60 days notice. We rely on doing the work well, not on contract handcuffs.

We co-manage with internal IT all the time. We take the off-hours, the security stack, the HIPAA program, the backup verification. Your internal person handles the day-to-day they're good at. Clear scope from day one.

Yes. Smaller medical offices in Macomb and Oakland County use the same playbook as dental — different software, same approach. We're not the right fit for hospitals or large group practices.

Hourly for small things (network change, user setup), flat fee for defined projects (server replacement, M365 migration, new location). Always quoted in writing before work begins.